Forgotten password
Forgotten password or username
All Schools in Buckinghamshire have been set up with an account. Each school account will have up to four user accounts assigned, and the main account holder administrator is responsible for distributing details to whom they wish. Please note that we do still require authorisation from the school Headteacher to reset passwords, as the redistribution of the login details is the responsibility of the account holder administrator.
User accounts and access
Access to some zones will depend on the user account you are logged into and if your school purchases annual services.
bursar@ - This account is intended for your school's business manager or bursar who will have authority to purchase products and services on behalf of the school. Only one person should have access to this at a time so you can track who authorised a purchase. This account will also have access to pupil data in the School management zone, Payroll forms, and financial documents in the finance zone, provided you buy into these services or are a maintained school. This account can update and view school emergency contact details and report a school closure. We will only reset this password by a verified person in the school and with the headteacher's approval. This account will have access to everything that the SMT account, all staff, and governor accounts.
smt@ - This account is for the Senior management staff members in your school and will have the have access to pupil data in the School management zone, and financial documents in the finance zone, provided you buy into these services or are a maintained school. This account can update and view school emergency contact details and report a school closure. This account has everything the bursar account has excluding access to the shop and Payroll forms. Multiple senior management staff members can have the login into this account however, we will only reset this password by a verified person in the school and with the headteacher's approval.
allstaff@ - This account has basic access to statutory information and resources the council provides to all members of staff within a school. It will have access to non-statutory information provided your school purchases the annual package. However, this account will not have access to the shop, Payroll forms, and financial documents in the finance zone. This account cannot update or view school emergency contact details and cannot report a school closure. Multiple staff members can have the login into this account however, we will only reset this password by a verified person in the school and with the headteacher's approval.
Troubleshooter
Q: What is the bursar account used for?
Answer: The bursar account is the only account which has access to purchase annual and pay-as-used packages on the shop. Logins to the Traded Services website will work in SchoolsWeb too and visa versa.
Q: Why Do I need to have the Headteacher's approval to reset my password?
Answer: smt@, allstaff@, governors@ accounts require the head teacher's authorization to reset passwords because these accounts are used by other staff members in your school. Therefore, the New password needs to be sent out to other users. We do not have contact details for these staff members and every school may have different ways of communicating to their staff members. This precaution is also to ensure that we do not distribute passwords to any unauthorised persons.
Q: Can my headteacher delegate responsibility?
Answer: Your Headteacher can delegate the responsibility of distributing the account login details within the school, however, we would still require the Headteacher's authorisation to reset the password. This precaution is also to ensure that we do not distribute passwords to any unauthorised persons.
Q: Why is the there Zone 'greyed out'?
Answer: You are either logged into the wrong account or might need to log in to an alternative. Please refer to the matrix table above.
Or your school may not purchase the annual package associated with that Zone. Please ask your school Business manager or bursar to confirm.
Q: My school does buy into the annual services but the area is still 'greyed' out?
Answer: You are either logged into the wrong account or might need to log in to an alternative. For example, you will not be able to access the Finance Zone unless you are logged in as the bursar or SMT account. Please refer to the matrix table above.
Q: I have a personal account for the Bulletin, but there are still areas I cannot view in SchoolsWeb.
When subscribing to the Schools Bulletin you will be given a personal login to view the page and receive the bulletin email. However, this personal account will not get connected to a school account or give you access to the areas. You must log in as one of the generic school accounts (bursar, SMT, all staff, Governor)
Q: I have not got access to the Finance Zone or the Finance Zone is 'greyed out'
Answer: If you are not a Buckinghamshire Local Authority school you will not have access to the Finance Zone. If you are a Bucks LA school then you must log in with the Bursar or SMT accounts. You will not have access if you are logged in as a personal bulletin account or the staff account.
Q: I have not got access to the ICT Zone or the ICT Zone is 'greyed out'
Answer: You will need to purchase an annual ICT school team.
Q: I have not got access to some of the HR Zone or some links in the HR Zone are 'greyed out'
Answer: If you are not a Buckinghamshire Local Authority school you will have to purchase an annual package from our HR services to gain access to the supporting pages. If you are a Bucks LA school then you must log in with the Bursar or SMT accounts. You will not have access if you are logged in as a personal bulletin account or the staff account.
Q: I have not got access to some of the HR Policies page or the HR Policy page is 'greyed out'
Answer: If you are not a Buckinghamshire Local Authority school you will have to purchase an annual package from our HR services to gain access to the supporting pages. If you are a Bucks LA school then you must log in with the Bursar or SMT accounts. You will not have access if you are logged in as a personal bulletin account or the staff account.