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Escalation Protocol

Escalation Protocol

The Specialist Teachers will endeavour to work with you to support children and young people in Buckinghamshire to reach their full potential and achieve positive outcomes. 

Please use the following steps to raise any concerns.

Step 1

Contact the relevant Specialist Teacher. Their email address follows the following format: firstname.lastname@buckinghamshire.gov.uk

 

Step 2

If your concern is not addressed to your satisfaction and you need to discuss your concerns with a more senior member of staff, please contact:

North Team

Tracey Lloyd

Senior Inclusion Specialist Teacher

Email: tracey.lloyd@buckinghamshire.gov.uk

Phone: 01296 382135

Sarah Luby

Senior Inclusion Specialist Teacher

Email: sarah.luby@buckinghamshire.gov.uk

Phone: 01296 382135

South Team

Nicky Wills

Senior Inclusion Specialist Teacher

Email: nicky.wills@buckinghamshire.gov.uk

Phone: 01296 382135

Countywide Sensory Impairment Teams

Nicola Davidson

Senior Inclusion Specialist Teacher (Vision Impairment)

Email: nicola.davidson@buckinghamshire.gov.uk

Phone: 01296 382135

Kam Deo

Senior Inclusion Specialist Teacher (Hearing Support and Multi-sensory Impairment)

Email: kam.deo@buckinghamshire.gov.uk

Phone: 01296 382135

Step 3

If you still consider that your concerns have not been addressed, contact the SEND Inclusion Strategic Leader.

Paula Stares
Email: paula.stares@buckinghamshire.gov.uk
Phone: 01296 382135

 

Step 4

If your concerns have not been resolved by the SEND Inclusion Strategic Leader, contact the Head of SEND Service.

Caroline Marriott

Email: caroline.marriott@buckinghamshire.gov.uk

 

Buckinghamshire Council’s feedback, compliments and complaints policy

Buckinghamshire Council welcomes feedback from its customers. We record and act upon this feedback, listening to the experiences of our customers, positive or negative, to make improvements in services.

View the council's feedback, compliments, and complaints policy.

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