MIS Support
MIS Support
The Schools MIS Support Team is committed to delivering high-quality support to schools through telephone assistance, remote access, consultancy visits, and a comprehensive training schedule. Your MIS is more than an office tool—it supports school improvement, tracks pupil premium impact, and provides robust evidence for inspections.
Our team brings real school experience and includes both Primary and Secondary expertise. We don’t use tiered support lines—calls go straight to our specialists, giving schools confidence in receiving immediate and effective help, no matter the issue. Most problems are resolved via phone or remote access, and if escalation is needed, we stay with you until it’s resolved. Meet the MIS Team (SchoolsWeb)
Arbor Resources
This section provides Arbor guidance and downloads, including system migrations, admissions procedures, ATF file requests, and key data collection. It also includes key dates and instructions for managing summer exam results and troubleshooting import issues. Additional sections cover HR/pay updates, pupil data, and census information.
Bromcom Resources
This page provides support for Bromcom MIS and Finance, including migration from SIMS, webinar access, and admin device guidance. It covers admissions, ATF files, data collection, key dates for GCSE and vocational results, embargo procedures, and Bromcom updates. You'll also find resources for pay import mapping (Bucks Pay and Teachers Pay), adopted pupil guidance, and census instructions.
SIMS Guidance
Comprehensive support for schools using SIMS, covering various modules including admissions, assessments, attendance, exams, HR/personnel, pupil data, and the school census. It includes step-by-step guidance, downloadable resources, updates for summer exams 2025, and instructions for managing key data collections. You can also find help with importing ATF files, troubleshooting exam result imports, and accessing support from the ICT Schools Team.
SIMS Downloads
This page supports schools with key MIS processes, including SIMS/Arbor migration, importing reports and pay awards, managing assessment, attendance, exams, and HR data. It also provides guidance for census preparation, safeguarding and pupil attendance reports, and setup for Parent App Lite and Options Online.