Schools Technical IT Support Service
Schools Technical IT Support Service
Our combined Curriculum and Admin support service (not including MIS and Finance Systems Support) includes the support of the school’s Curriculum devices, including ICT suites, and the school’s Admin devices (i.e. School office devices). This means that your School’s entire IT infrastructure is managed by the same provider, and where 95% of issues are resolved remotely, removing the inconvenience and frustration of waiting until the next scheduled visit by a technician. Any issues that cannot be resolved remotely will result in a same day visit by one of the technical support team.
The Schools Technical Support Team is committed to providing services to help schools to make effective use of Information Communication Technology across their Curriculum and Admin network(s). As a central service, we have the advantage of greater purchasing power and, through economies of scale, can offer competitive prices and value for money whilst delivering an efficient and effective service.
Our combined whole school approach means all the School’s software systems and applications, i.e., curriculum software, cashless catering, sign-in & visitor management, and broadband providers, are supported at no extra charge.*
Schools Technical IT Support Service includes, but is not limited to:
- Software and hardware support provided
- Remote support for issue resolution
- Free on-site issue resolution
- Server software updates, patches, and hotfixes
- Management of user accounts for staff & students
- Application Packaging and Deployment
- iPad management
- Monthly usage monitoring for RBUSS (Cloud Back Up)
- Bi-annual account management meetings
- Annual audit of IT infrastructure
- Ongoing support of email infrastructure (e.g., Office 365 or Google mail), including troubleshooting and resolution
If you would like to purchase any additional services outside this support package, please contact the School's Technical Support Team to discuss your requirements further.