The locality teams endeavours to always work with you to support children and young people in Buckinghamshire to achieve the best possible outcomes.  We pride ourselves on our service ambition. We strive to achieve excellent service, through working in partnership with all other professionals, and children and families.

If you feel that the service is not supporting the delivery of these outcomes in the way that it should, you can escalate your concerns using the following procedure.

Escalation Process steps

Step 1

Your first point of contact should be to speak to your designated Education, Health and Care Coordinator (EHCCo). To find your EHCCo, please contact EHCenquiries@buckinghamshire.gov.uk. 

Step 2

If your concern is still not addressed to your satisfaction within 5 working days, you can escalate the issue to a more senior member of staff. 

See our 'Who we are' page for contact details of who to get in touch with. 

Step 3

If you still consider that your concerns have not been addressed within 5 working days, you can get in touch with the Locality Service Manager for your area.

North - Hayley Nowley: Hayley.Nowley@buckinghamshire.gov.uk
South - Christine Preston: Christine.Preston@buckinghamshire.gov.uk

Step 4

If you find that your concern remains unresolved, you may escalate the issue to the Head of Service, Caroline Marriott. Please be aware, if the formal escalation process has not been followed, your concern may be redirected to a team member who is best placed to address it. 

Head of Service - Caroline Marriot: Caroline.Marriott@buckinghamshire.gov.uk

Buckinghamshire Council Complaints Policy

We always endeavour to work with you and promote achieving solutions to difficult situations through a joined-up approach.  If you want to make a formal complaint, you can do so by following the Buckinghamshire Council Complaints procedure.