Appendices

Appendix 1

Example Definitions of violence

Appendix 2

Identifying who is at risk and potential causes of violent behaviour

Who is at risk?

• Those who work in isolation - someone who works by themselves without close or direct supervision including those who:

• work from a fixed base, such as one person working alone on a premises for example libraries, adult learning centres, information points;
• work separately from others on the same premises for example security staff who work after dark and outside normal hours or school staff who work after the normal school day;
• work away from a fixed base for example maintenance workers, health care workers and surveyors;
• work at home;
• mobile workers for example library van drivers, engineers, staff who enter people’s homes.
• Those who deal with the public
• Those who carry out inspection or enforcement duties
• Those who handle money or carry valuable items or equipment or sensitive information
• Those who deal with difficult client groups

Activities carried out by those at risk this could include:

• Reception or frontline counter duties
• Security duties
• Visiting people in their own homes
• Interviewing
• Cashing up and taking money to the bank
• Working after hours or during holidays
• Locking and unlocking premises
• Using equipment or machinery
• Using hazardous substances
• Working at height
• Driving for work purposes
• Walking or cycling especially after dark
• Working with drug users or mentally unstable clients
• Working at unfamiliar sites or locations
• Dealing with burglar alarm call outs

Things that can impair employees’ ability to work and think safely:

• Stress
• Illness or disability
• Pregnancy
• Lack of training or suitable equipment
• Unfamiliarity with language or customs
• Tiredness
• Noise
• Drugs or alcohol
• Excessive heat or humidity
• Fear

These lists are not exhaustive

Appendix 3

Personal Risk factor Checklist (Download)

Appendix 4

Violence letter (Download)

Appendix 5

Violence Notice (Download)